Reference

Legal Terms That Cover Your xx44 Account

These terms set out how your xx44 account works — what we expect from you, what you can expect from us, and how disputes are handled. Access and eligibility depend on local law and are available only where permitted in Malaysia.

Account use termsPayment rules — Touch 'n Go eWallet, Boost, GrabPayData handling and cookiesDispute and contact process

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How Our Terms Govern Your Account

xx44 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with xx44, you agree to these terms in full. They apply to every action taken through your account — deposits, withdrawals, game participation and support requests. Your wallet transactions, whether through Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX, are subject

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to both our platform rules and the terms of your payment provider. We do not override your payment provider's own conditions. Access to certain features depends on where local law permits it — if your region restricts access to any part of the platform, those restrictions
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apply automatically. We may update these terms when regulations or platform conditions change. When that happens, we will notify you through your registered account before the new terms take effect. Continued use of your account after a notified change means you accept the updated terms. If
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you disagree with a change, you can close your account by contacting support. Players in Subang Jaya and across Malaysia are subject to the same terms — there are no region-specific carve-outs within the Malaysian access zone. All account balances, transaction records and dispute histories are
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retained in line with our data retention schedule. If you have a question about any clause here, reach support through live chat before taking action on your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT FOR LEGAL

How to Reach Us About These Terms

If a clause is unclear or you want to exercise a right — account access, data correction, transaction dispute — contact us directly. We will respond with the relevant documentation or escalate to the appropriate internal team. Do not act on a misread clause without checking with support first.

Team online

Live Chat

Reach the support team through live chat on the xx44 site or app. This is the fastest channel for account and legal queries during staffed hours.

Email Support

Send detailed legal or data requests by email. Include your registered account ID and a clear description of your request so we can route it correctly.

Account Help Centre

For dispute documentation, withdrawal verification queries or cookie opt-out requests, the help centre holds the relevant forms and submission steps.

ACCOUNT INTEGRITY

How xx44 Handles Your Data and Account Security

We hold account data only for as long as necessary to operate your account and meet our legal obligations. You can request a copy of your stored data or ask us to correct inaccuracies at any time through the email channel. Security on your account uses encrypted sessions — your login credentials and payment details are never stored in plain text. Cookies on the platform are used for session continuity and preference memory; you can adjust cookie settings through your browser at any time.

Data Retention

Account records, transaction logs and support history are kept for the period required by applicable law. After that window closes, data is purged from active systems.

Cookie Policy

We use session cookies to keep you logged in across browser tabs and device switches. Preference cookies remember your wallet choice — Touch 'n Go eWallet, Boost or GrabPay — so you do not have to reselect each time.

Account Security

Login uses OTP verification sent to your registered mobile number. Any suspicious session is flagged and the account is locked pending your confirmation through the verified contact.

Requesting Changes

To update personal details or dispute a transaction record, contact support by email with your account ID. We aim to acknowledge all data requests within a reasonable timeframe.

Common Legal Questions About Your Account

These are the questions we get most often about account terms, data rights and payment rules. If your question is not here, live chat is the quickest way to get a direct answer.

Yes. All payment methods — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX — fall under our account terms. Your payment provider's own terms also apply separately.

You can. Send a data access request by email with your account ID. We will confirm what data we hold and provide it in a readable format within the required timeframe.

We notify you through your registered account before changes take effect. Continuing to use the platform after that notice means you accept the revised terms. You may close your account if you do not agree.

Records are kept for the period required under applicable law. After that, they are removed from active systems. Contact support if you need confirmation of the specific retention window.

Reach us by live chat first for urgent cases, or email with your transaction ID and the details of the dispute. We will escalate to the payments team and follow the documented dispute process.

Access depends on local law and is available where local law permits. If your region restricts any platform feature, those restrictions apply to your account automatically — we cannot override them.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Legal Terms That Cover Your xx44 Account

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

How xx44 Handles Your Data and Account Security

Data Retention

Cookie Policy

Account Security

Requesting Changes

Common Legal Questions About Your Account

01 Do these terms apply if I use Touch 'n Go eWallet or GrabPay to deposit?

02 Can I request a copy of the personal data xx44 holds on my account?

03 What happens if xx44 updates these terms?

04 How long does xx44 keep my account and transaction records?

05 Who do I contact if I have a dispute about a transaction?

06 Is my account access affected by my location in Malaysia?

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